Novido Italia, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.

Returns

• You may return items within 14 days of receiving your order.
• To be eligible for a return, the item must be unused, in its original condition, and with all tags and packaging intact.
• Items that show signs of wear, damage, or alteration will not be accepted.
• To start a return, please contact our customer support team at [email protected] with your order number and reason for return.

Non-Returnable Items

Certain products cannot be returned, including:

• Customised or personalised items
• Gift cards
• Sale or clearance items (if marked as non-returnable)

Refunds

• Once your return is received and inspected, we will notify you by email.
• Approved refunds will be processed within 7–10 business days to your original method of payment.
• Shipping fees are non-refundable, unless the return is due to a fault on our part (e.g., defective or incorrect item).

Exchanges

• If you wish to exchange an item for a different size or colour, please return the original item and place a new order.

Damaged or Faulty Items

• If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund at no additional cost.

Shipping Costs

• You will be responsible for paying your own shipping costs for returning your item, unless the item is faulty or incorrect.
• We recommend using a trackable shipping service as we cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about our Refund & Returns Policy, please reach out to us at [email protected].