Domande Frequenti (FAQ)
Everything you need to know about our Italian craftsmanship, products, and services, clear answers to help you shop with confidence.
Find Answers by Category
Generale
Learn about shipping options, delivery times, and international shipping policies.
Acquisti
Understand our hassle-free returns and exchange process for a risk-free experience.
Controversie e Consegna
Discover details about materials, sizing, and care instructions for your items.
Generale
Orders shipped from Florence typically arrive within 7–12 business days for East Coast and 10–14 days for West Coast.
Yes, shipping times vary between 7–15 business days depending on customs and distance.
All designs are created in Italy. Finished products are shipped directly from our Florence fulfillment center.
Yes, every order comes with a tracking number and a link to monitor delivery online.
Customers are responsible for any applicable local customs duties or taxes; we provide guidance during checkout.
Yes, express shipping options are available at checkout for U.S. and nearby countries.
You can update your shipping address within 24 hours of purchase by contacting our support team.
Yes, all orders are fully insured until delivery to ensure safe arrival.
Absolutely. Gift wrapping and personalized notes can be selected during checkout.
Contact our support team immediately, we will investigate and provide a solution or replacement.
Returns & Exchanges
Returns are accepted within 14 days of delivery for unused items in original packaging.
Yes, exchanges are possible within the return window. Contact support for instructions.
Submit a return request with your order number; refunds are processed after we receive and inspect the item.
Items must be unused, in original packaging, with all tags intact.
Return shipping may be covered for U.S. customers; international customers may incur shipping costs.
Refunds are usually processed within 3–5 business days after the returned item is received.
Defective or damaged items are fully refundable or replaceable at no extra cost.
Yes, cancellations are possible within 24 hours of placing the order by contacting support.
No, Customized items are not returnable.
Yes, but international exchange shipping costs may apply; contact support for guidance.
Controversie e Consegna
We use premium full-grain Italian leather, carefully hand-selected for durability and natural beauty.
Yes, all products include U.S. size guides for jackets, bags, and accessories.
Some items allow color or style customization, see individual product pages for availability.
Clean with a soft cloth, condition periodically, and avoid prolonged exposure to sunlight or moisture.
Yes, we prioritize responsibly sourced leather and eco-friendly materials.
Most jackets include soft linings, functional pockets, and premium hardware.
Yes, gift packaging and personalized notes are available at checkout.
Our leather is naturally durable, but we recommend avoiding heavy exposure to water.
Yes, many pieces are produced in small batches to ensure exclusivity.
With proper care, our leather goods are designed to last many years and develop a beautiful patina.
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